Description |
OneWest Bank was founded as a regional bank, dedicated to customer service and a commitment to the community. Were Southern Californias hometown bank, with a strong capital foundation, conservative management and a consistent focus on providing personalized relationship-based banking to all our clients. OneWest has 74 retail branches conveniently located throughout Southern California to serve consumers and businesses, small and large. With total assets of over $25 billion and $14 billion in deposits, OneWest has the size and strength to offer a wide array of banking products and services including personal and business banking solutions, jumbo mortgages, investment advisory products, small business and commercial banking loans. IndyMac Mortgage Services, a division of OneWest Bank, services mortgage loans on behalf of third parties and offers loan modifications pursuant to Home Affordable Modification Program (HAMP) guidelines. We offer exciting and challenging employment opportunities for professionals in a fast-paced, results-focused environment. In addition to Southern California locations, OneWest has operation centers in Austin, TX and Kalamazoo, MI. EOE/M/F/D/V Financial Freedom Customer Care - Austin Call Center Rep II (Bilingual) Responds to a high volume of telephone inquiries about the company's products or services by following standard scripts and procedures. Promotes the company's products and services. Assists borrowers with general questions regarding their reverse mortgage. Demonstrates good judgment of when to escalate to a supervisor in order to resolve borrowers situation using established escalation criteria. Uses a computer system to track questions and answers as well as enter or check the status of inquiries. Duties and tasks are frequently routine. Resolves most frequent questions and problems and refers the more complex issues to higher levels. - Minimum of 2 years experience in Customer Service Call Center or, related experience. - Must work well under pressure, meeting multiple and sometimes conflicting deadlines. - Must have demonstrated cooperative behavior with colleagues and supervisors. - Mortgage experience or working with seniors a plus. - **Must be Bilingual - Conversational(Spanish/English) for consideration in this role.** online New!Not ready to apply? Connect with us for general consideration.
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Requirements |
See job description.
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