Description |
Location: GA - Atlanta Job Type: Admin - ClericalCustomer ServiceBase Pay: N/A Required Education: High SchoolBonus: Required Experience: At least 1 year(s)Other: Required Travel: Not SpecifiedEmployee Type: Full-Time Relocation Covered: NoIndustry Environmental, Transportation Job ID: ATLS-13-032 DescriptionWe have a Customer Service Representative Position open in Atlanta, Georgia. The Customer Service Representative responds to incoming customer calls and resolves any customer concerns or complaints in a high volume call-center environment.REPRESENTATIVE RESPONSIBILITIES:* Successfully completes training to become knowledgeable of the waste management industry. * Serves as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints. * Returns all routine and general customer calls in a timely manner. * Responds to and may initiate outbound call to close the loop on general and routine residential and commercial calls. * Ensures customers concerns are understood and explains resolution clearly to the customer. * Enters service and route data into computer for billing and route scheduling purposes. * Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. * Works closely with peers to resolve the customers questions or concerns in a timely manner. * Receives and reviews metric reports and action plans with the Customer Service Supervisor/Manager to understand individual performance, impact and opportunities for development. * Receives and relays customer feedback about services and programs, funneling it to the appropriate departments, divisions or as directed to support efforts for continual process improvement. * Performs other job-related duties as assigned.Interested candidates should submit resumes and salary requirements by clicking Apply Now". Please reference Job Title and Job #ATLS-13-032. Close date 6/4/2013.RequirementsEXPERIENCE, EDUCATION, CERTIFICATION:Required:* Equivalent of high school diploma or G.E.D. certification and 2-5 years customer service experience in a high volume call center * The ability to respectfully and effectively provide customer service support service via telephone in a high volume customer service environment. * Ability to multi-task * Strong data entry and/or typing skills * Bilingual English/SpanishPreferred:* Associates degree and/or some college preferred but not requiredRepublic Services is a dynamic company that offers a competitive salary and benefits package including major medical coverage, supplemental insurance programs, retirement benefits, and paid vacation and holidays.Republic Services promotes a drug-free and alcohol-free workplace and conducts pre-employment drug testing.EOE M/F/D/VPlease no phone calls
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See job description.
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