Description |
Job Type: ClientRefCode: 2013-7663 The InStore Banker, bilingual (Spanish/Vietnamese) is primarily responsible for (A) retaining and expanding customer relationships and soliciting new retail business from existing and prospective customers by offering bank products and services while maintaining service standards and transaction responsibilities; (B) marketing, in-aisle and by phone, bank products and services; (C) participates in monthly InStore promotions through creation and implementation of promotions; (D) performs all regular teller transactions such as receipt, disbursement and recording of monies. Consistently meets or exceeds customer and prospect expectations. Responsibilities: Seeks opportunities to develop customer relationships and sales opportunities while providing a variety of teller transactions for customer (i.e., cashes checks and processes checking and savings account withdrawals and balancing duties for customer, etc.); utilizes basic sales techniques to influence a customer/prospect to buy the banks products and services. Discusses and identifies customer needs; sells a full range of retail products/services, such as deposit accounts, loans, credit cards and safe deposit boxes, to meet or exceed established sales goals to support overall sales objectives; opens new deposit accounts; originates and closes consumer and small business loans; handles the collection of all required loan documents (i.e., financial statements, collateral verification) and forwards to consumer loan operations for processing. Resolves a variety of simple to complex walk-in customer problems (i.e., reconstruction of account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims, TransFund card/checkcard problems, installment loan payoff discrepancies, etc.); accepts stop payment requests; processes requests for funds transfers, loan/line of credit payments, address changes and account research for customers, often under difficult and/or stressful circumstances; uses available resources for problem resolution, which may involve analysis of information received from Research & Adjustments, Internal Client Services, EFT, TransFund or other internal departments; must be knowledgeable of and able to navigate through most FiServ applications, including DD, TD, CRF and IBSI. Performs in-aisle sales in the supermarket, creating awareness of the banks products and services, by approaching customers and asking for their business; identify and develops a relationship with existing or prospective customers in order to promote new business or for future business; recognizes sales opportunities and prospective customers by utilizing basic sales techniques and methods; maintains an awareness of sales opportunities as they are presented and acts on those occasions to sell the banks products and service to supermarket shoppers; maintains weekly activity records of in-aisle sales and sales goals achievement, forwarding to Branch Manager weekly. Cross-sell a full range of consumer banking services to existing and potential customers through proactive techniques such as outbound telemarketing calls and utilization of SSI practices, including execution of weekly targets and tactics; develops and maintains a continual referral network through the use of prospect books and pending files; researches to find out what banking product the shopper uses, what financial service needs he/she has and asks the customer for their business; follows up with the prospect within a couple of days, either by letter or phone. Identifies other cross-sell opportunities and refers customers and prospects to the Investment Center, Mortgage, Treasury Services, Trust, Commercial Banking, etc. Qualifications: This level of knowledge is normally acquired through completion of an Associates Degree in a business related field or 3 years equivalent experience in retail sales, customer service or teller operations. Working knowledge of bank operations and/or retail sales operations General knowledge of consumer lending and regulatory requirements Excellent sales skills, both in person and via telephone Ability to communicate effectively and courteously, and to gain information from individuals/customers Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts Working knowledge of PC; good 10 key skills Good interpersonal and team building skills Ability to communicate fluently in both English and Spanish/Vietnamese is a requirement for this position. Preferences: Self-motivated/goal oriented General knowledge of retail banking products, services and delivery systems. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as created by the S.A.F.E. Act of 2008. Information on the registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org. Please refer to the Federal Registration option on the NMLS toolbar. *LI-VF1
|
Requirements |
See job description.
|
|
