Description |
Requisition Number: 21656Job Title: Cust Svc Support Rep - Patient Billing Call Center (Spanish Bilingual)Category: Billing Functions Including OECity: BurlingtonState / Province: North CarolinaAssigned Shift: 1Regular / Temporary: RegularFull Time / Part Time: Full TimeStandard Hours: 40.00Work Schedule: Monday - Friday, 10am-7pmRequirements: License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.Ability to read and speak the Spanish language isREQUIRED.Job Description: Department:Patient BillingSalary Grade:4*Accepting applications for this position through 6/5/2013 * Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues. * Answer 100-120 inbound calls per day from patients, doctors office, private insurance carriers, etc.. * Collect payments from patients for outstanding balances. * Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence. * Telephone statistics and collection goals must be maintained as a part of the job duty. * Occasional overtime is available. * Ability to become proficient with processes within 90 days after completing a structured training program. * Prior experience in medical billing and call center experience is a plus. * Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services
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Requirements |
See job description.
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