Description |
Every day, our customers go to work with the earth. Whether theyre digging it up, building upon it or harvesting the trees that grow on it, our customers work hard every day. And they rely on the machines we build to work even harder. The John Deere Construction Forestry Division is at the forefront developing new technology that helps our customers work harder by working smarter. We promise products and services that deliver productivity, uptime and low daily operating costs and we deliver. A key component of the marketing function at John Deere is the product support team. Members of the team provide technical assistance to John Deere dealers through the Dealer Technical Assistance Center (DTAC) hotline. The work is challenging, fastpaced and very fulfilling. Product support professionals work with every area of the company, including engineering, service parts, manufacturing, marketing, the branch organization, dealers and customers. Through exposure to all facets of our business, individuals can identify other areas of the company that may serve as a future career path. What You'll Do John Deere's Construction and Forestry (C F) Division in Dubuque, IA is seeking a Factory Technical Support Specialist to provide dealer DTAC (Dealer Technical Assistance Center) support for current, new, and past models of the Deere Backhoe product line. In addition, you will: Participate on project teams to drive quality and reliability improvements into the product. Document failure modes and assist in failure analysis. Work individually in troubleshooting and solving complex problems on the Backhoe product line. This includes troubleshooting and diagnosis of engines, fuel injection systems, hydraulic systems, electronic control systems, mechanical drive systems, and structural components. Involves daily communication and coordination with Backhoe DTAC team members, dealers, and with our customers - both internal and external. Required travel to the field to gather data and to assist in troubleshooting and resolving complex technical issues on Backhoes. We need an excellent communicator, who thrives on solving problems and working in a team environment. Ideally, you will have a BS degree or higher in a technology or engineering related field; an Associate's degree in a technically related field with vast mechanical and diagnostic experience; or a background that demonstrates the ability to perform analytical work that can be used in determining problem severity. In addition, we require: Knowledge of, or the ability and desire to learn, high pressure hydraulic, engines and fuel injection systems, electro-hydraulics, and electronic CAN based machine control systems. Analytical skills to analyze failure modes and quantify issues. Strong mechanical aptitude and hydraulic and electrical troubleshooting skills. Good teamwork, people, and communication skills. Ability to speak fluently in English and conversational in Spanish. A strong candidate will also have: Team leadership to lead quality improvement project teams. Presentation skills. Experience with Ag or construction equipment repair and maintenance. Experience working with Ag or construction equipment dealerships. What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package . Can you imagine the challenge of a lifetime and a rewards package that makes it all worthwhile? The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
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Requirements |
See job description.
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