Spanish Speaking Customer Service Rep I - Buffalo, New York, United States
Job information
Posted by: HSBC  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 255041152 / Latpro-2497154  Date posted: Jun-04-2013 State, Zip: New York, 14280
Description Title: Spanish Speaking Customer Service Rep ILocation: North America-United States-New York-BuffaloJob Number: 02S46Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.Impact on the Business Requirements See job description.

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