Description |
OfficeTeam has an immediate need for a Spanish Bilingual Customer Service Representative for a growing company in Carmel. As the Bilingual Customer Service Representative you will handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL ESSENTIAL FUNCTIONS:-Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas-May be required to work in one or multiple queues/skill sets over various customer contact channels-Responsible for improving customer retention through programs and service provided to the customer-Utilizes mechanized systems to initiate and complete service orders and handle customer requests
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Requirements |
See job description.
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