Description |
05/31/2013 Financial Services Representative - Bilingual - RR 279235 Customer ServicesAdditional Locations:Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,0 route miles.Representative is responsible for reducing interrupted service, write-offs, collection agency and credit bureau reporting of flagged accounts. Manage and process accounts in 31-120 days past due status. Research accounts, negotiate terms and help resolve billing disputes preventing payment on the account. Understand Windstream Goals and direction and their impact on the call center. May contact customers manually or via the auto dialer to resolve non-payment issues & negotiate payment arrangements. Access and update customer accounts through computer based billing system. Identify billing/service issues that may be delaying payments, research accounts to resolve customer financial disputes, reviewing bills and explaining fees and charges for service. Determine when service suspensions and/or disconnects are appropriate and initiate accordingly. Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates.Minimum Requirements: Good telephone and communication skills (verbal and listening), with effective interpersonal skills to interface with internal and end-user customers. The ability to manage multiple priorities in a fast paced environment is essential. Proficiency in Microsoft Office, Word and Excel. Must be able to work flexible hours on a rotating schedule including evenings and weekends.Education: High school diploma or equivalentExperience: 0-2 years total experience, 0-18 months experience in a call center environment.Desired Qualifications: Demonstrated customer interface with good negotiating skills. Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts. Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines. Must be able to work in a team environment and adhere to company guidelines and practices. Experience in Customer Service, Credit or Collections, with a familiarity with consumer and commercial credit bureau reports, credit scoring, the Equal Credit Opportunity Act and Fair Credit Reporting Act a plus. Working knowledge of collection practices including bankruptcies. Bilingual (English/Spanish) skills a plus. Previous experience in multi-line telephone communication skills in collections environment strongly preferred.Educational Assistance* Tuition Reimbursement* Professional Dues Reimbursement* Career Development and TrainingPaid Time Off* Vacation* HolidaysHealth Insurance* Medical and Dental Insurance Options* Prescription Drug Plan and Vision Coverage* Pre-Tax Flexible Spending AccountsRetirement Plans* 401(k) Plan With Employer MatchExperience the benefits of a growing companyFor all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.There is no relocation package offered for this position.We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
|
Requirements |
See job description.
|
|
