Computer Support Technician Bilingual -French/ English - Draper, Utah, United States
Job information
Posted by: SOS Staffing Services  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 254987862 / Latpro-2497250  Date posted: Jun-04-2013 State, Zip: Utah, 84020
Description Computer Support Technician Bilingual -French/ EnglishIndustry: Technical Support Location: Draper UT Job duration: Contract Job expires on: June 28, 2013 DescriptionComputer Support TechnicianFull Time- ContractWork Schedule: Flexible 24X7 Client SupportPay Rate: Depending Upon ExperienceForeign Languages: English/FrenchThis position provides front end non-technical support for Internal and External Customers. Follows call handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period. Provides service in English and other Languages.PRINCIPAL DUTIES AND RESPONSIBILITIES Create, research and update service requests. Route service requests to appropriate product support teams. Interface with Global support teams and Field personnel. Implement escalation procedures as required. Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams. Performs other duties as required.SKILLS Customer Service skill. Communication skills. Interpersonal skills. Organizational skills. Ability to work in a team environment. Able to adapt to change. Strong computer skills. Customer-Facing, Business-Level English speaking and writing skills required. Other Languages may be required.Other Requirements:* Education Required: Associates Degree* Experience Required: 1-2 Years* All applicants will be subject to a pre-employment background check* Applicant will be subject to a drug screen as a condition of employmentPlease email resume to - erik.backlund@sosengtech.com Contact InformationSOS Engineering & Technology2650 Decker Lake Blvd., Ste. 1Salt Lake City, UT 84119Phone: 801.261.5252Fax: 801.269.1911Email: erik.backlund@sosengtech.com Requirements See job description.

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