As a member of Kaiser Permanente Colorado's team, you'll be proud of the contributions you make every day. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to advocate the health and well-being of our members, colleagues, and communities. And we do it all in an environment known for breathtaking scenery. Maintaining a close relationship with the natural beauty that surrounds them, the cities of Denver, Boulder, Longmont, and Colorado Springs offer something for everyone-from historic districts to family neighborhoods to world-class ski resort trails. Prepare to be inspired.
Represents & acts as a liaison for the Organization by assisting all (new, returning & existing) members to Kaiser Permanente (KP) facilities & services & most importantly in the selection of a Personal Care Physician (PCP).Assists all members w/their PCP selection to ensure high member satisfaction & member retention for the Organization through on site meetings at Medical Office Buildings (MOBs), phone contacts, & written communications including emails.Conducts data analysis, reporting & presentations for use by Kaiser Permanente Colorado (KPCO) & Colorado Permanente Medical Group (CPMG) management. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/members/patients, KPCO & CPMG management
Essential Functions:
-Assists all members w/questions/concerns regarding the facility where they will receive their care & services.
-Assist members in their selection of (PCP) in person, by phone calls or e-mails.
-Educate partners in MOBs w/the selection process.
-Provides specific facility & physician information when needed.
-Assist & empanel new KP members in the selection of a primary care physician.
-Ensure Regulatory Compliances by the Federal & State Programs for new members are met.
-Maintaining & updating the HealthTRAC PCP Selection Tool for completion of personal care physician linkage & member outreach attempts & outcomes.
-Working w/Corporate Communications to maintain accurate medical background & biographical information of our physicians/providers for our members.
-Works directly w/all stakeholders in medical facilities to achieve excellence in quality of care & services.
-Generates weekly or monthly panel reports to stakeholders & data analyst when required.
-Conduct presentations to KPCO & CPMG management as required/requested on the PCP selection process & associated data.
-Performs otherrelatedduties as assigned.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
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