As a member of Kaiser Permanente Colorado's team, you'll be proud of the contributions you make every day. From our RNs, allied health professionals, and physicians to our financial, business, and IT experts, we work together to improve the health of our members, coworkers, and the communities where we work and live. Whether you join us in the metro areas of Denver and Boulder or in Front Range communities from Fort Collins to Pueblo, you'll enjoy breathtaking natural beauty along with urban flair. The areas we serve offer something for everyone-historic districts, family neighborhoods, and access to some of the best ski resorts in the world. Prepare to be inspired.
Accountable for development, implementation & ongoing oversight of quality care coordination to assure both cost effective delivery & member satisfaction. Responsible for patient focused, quality, effective, efficient care & service behaviors of clinical staff. Accountable for role clarity, communication, & performance management of staff. Partners w/ the physician leaders in creating a culture of commitment to patient focused service, innovation, compliance, ethics & integrity. Accountable for creating a culture of compliance, ethics & integrity. Maintains knowledge of & assures departmental compliance w/ Kaiser Permanente's Principles of Responsibility & policies & procedures, & applicable regulatory requirements & accreditation standards. Responds appropriately, including required reporting, to observed fraud or abuse.
Essential Functions:
- Defines & assesses problems; develops & implements solutions.
- Oversees quality care coordination, & delivery of services.
- Coordinates & collaborates w/ all care settings in the delivery system to ensure continuity & integration.
- Establish practice standards for supervised clinical staff. Identifies, develops, & implements clinical guidelines.
- Supervises, leads, role models & coordinates the activities of personnel engaged in providing excellent patient focused care.
- Interviews, selects, evaluates, motivates, orients, trains, coaches\counsels, disciplines & terminates unit personnel in collaboration w/ physician leaders & in compliance w/ requirements of EEO/AA goals, union contracts, & personnel policies of the organization.
- Continually improves service & staff productivity.
- Improves quality in partnership w/ CPMG. Monitors, identifies & investigates competency issues & service or support deficits associated w/ daily operations & overall patient care within the unit(s) & develops & administers corrective measures in collaboration w/ Permanente physicians to ensure safe & efficient working conditions.
- Collaborates w/ other facility leaders to design systems for providing high quality patient care services.
- Ensures highest standards & monitors clinical practice & documentation within the department to meet and/or exceed appropriate licensing/accrediting agency guidelines and/or standards.
- Manages labor relations.
- Coordinates & adheres to budgetary needs for operation of the unit.
- Maintain current information & knowledge of all applicable Kaiser Permanente policies, local, state & federal laws & regulations, & accreditation standards.
- Ensures that the training activities incorporate all applicable KP policies, local, state & federal laws & regulations, & accreditation standards.
- Other duties as assigned.
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
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