Mopar Vehicle Protection -- Technical Service Analyst - CENTER LINE, Michigan, United States
Job information
Posted by: Chrysler  Hiring entity type: Automotive  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support Service/Skilled - Technician   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 1003453 / Latpro-2497680  Date posted: Jun-05-2013 State, Zip: Michigan, 48015
Description Job Category: Sales & Marketing-Parts & Service-Mopar Employment Type: Full Time Physical Location: Centerline (Mopar) Complex The Mopar Vehicle Protection - Technical Service Analyst is responsible for managing customer and dealer inquiries regarding Mopar Vehicle Protection contracts. This candidate will act as the liaison between Mopar Vehicle Protection and MVP Stakeholders and also supports Certified Pre-Owned Vehicle (CPOV) group. Basic Qualifications: * High School Diploma * Must be willing to work closely with management and offer suggestions to help improve the quality of the customer experience and efficiency of the team * Must possess strong problem solving skills and be able to draw conclusions based on data * Must be able to identify issues with high level of detail * Good computer skills * Must be willing to multi-task and maintain the necessary flexibility to meet the demands of a dynamic work environment * Technical automotive experience/ASE certification helpful Preferred Qualifications: * Associate Degree or equivalent experience in Automotive Technology * Ability to interface well with others and possess the necessary knowledge and experience to provide training and/or assistance to team members Requirements Please see job description.

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