Description |
As a PNC Call Center Bilingual Team Lead, you will be a part of one of the leading call-center organizations in the United States. You will manage and grow a team of professionals under a PNC Call Center Service manager.Your days and weeks will follow a steady rhythm, based upon a set schedule, and paced by a high level of employee interaction. You'll continuously use your coaching skills to mentor team members on holding quality conversations, addressing customer concerns, meeting production metric goals, and maintaining compliance standards. You'll be responsible for overseeing sales/services delivery of bank products via inbound and outbound telephone presentations in a team environment, with an emphasis on a high level of customer service delivery and benefits counseling. PNC Call Center's commitment to market leadership means you'll get the best training and professional development in the call center industry. You'll also be supported by top technology and product experts, and have plenty of room to advance as you grow.The successful candidate will have the following qualifications:*FLUENCY IN SPANISH IS PREFERRED.* Bachelor's degree or 2 years experience as a Financial Services Consultant Supervisor. 2 years of experience as a Financial Services Consultant or equivalent related experience. Prior supervisory experience is required. Ability to lead an employee team that provides high levels of customer service satisfaction, while meeting or exceeding established sales/service goals Strong verbal communication and computer skills required. Financial Institution and/or call center experience a plus.
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Requirements |
See job description.
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