Bilingual Route Specialist RRC (Morrisville, NC ) - Cary, North Carolina, United States
Job information
Posted by: Sears Holdings  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Health - Other   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 255119105 / Latpro-2497879  Date posted: Jun-05-2013 State, Zip: North Carolina, 27519
Description 152253BRJob Title Bilingual Route Specialist RRC (Morrisville, NC )Business Home Services - In HomeJob Function Customer ServiceEmployment Category Regular, Full-timeSears Req Type HourlyJob Description Engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention, minimize costs to the business and keep promises to customers.Responsibilities/Skills/Experience Requirements . Contacts customers. . Creates service orders (add-ons, corrections) as overflow from Service Order Clerical function. . Responds to escalated customer service issues . Works through excess capacity (find jobs in SERVICEPower) . Addresses Unresourced and Jeopardy trays (routing exceptions) . Responds to technician route concerns . Addresses unplanned unavailability (technician absenteeism) . Monitors NPS inquiry screen. . Monitors NPS message screen. . Considers and escalates special order requirements that may affect workload balance. . Maintains routes taking into consideration district parameters and technician work/life balance . Notifies both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to the customer. . Communicates all requests for overtime to both the route manager and technical manager. . Considers technician and call locations when evaluating service order assignments. . Uses system tools to evaluate route solution efficiency and predict impacts to the business and customers. . Communicates with routing team, technicians, customers, support departments and management on any issues that might affect timely delivery to the customer. . Provides feedback on call growth, group specialization, road speed or any other parameter that might improve/affect the routing solution . Send/Answer message or phone calls as required by the business . Miscellaneous duties as assignedYears Experience 1 - 2 Years ExperiencePreferred Minimum Education High School / GEDTravel Requirements NoneLocation Address 1 3200 GATEWAY CENTER BLVDLocation Address 2 STE 150Location City MorrisvilleLocation State NCLocation Postal Code 27560AON Assessment Type Not_ApplicableRecruitment Representative Carlos Abreu-BarbosaCountry United StatesPayroll Location 08251: SEARS HS-REGION 820 ROUTING CE Requirements See job description.

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