Part Time Bilingual Route Specialist RRC (Morrisville, NC ) - Cary, North Carolina, United States
Job information
Posted by: Sears Holdings  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Health - Other   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 255119665 / Latpro-2497880  Date posted: Jun-05-2013 State, Zip: North Carolina, 27519
Description 143210BRJob Title Part Time Bilingual Route Specialist RRC (Morrisville, NC )Business Home Services - In HomeJob Function Customer ServiceEmployment Category Regular, Part-timeSears Req Type HourlyJob Description Part Time:Engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention, minimize costs to the business and keep promises to customers.Responsibilities/Skills/Experience Requirements . Contacts customers. . Creates service orders (add-ons, corrections) as overflow from Service Order Clerical function. . Responds to escalated customer service issues . Works through excess capacity (find jobs in SERVICEPower) . Addresses Unresourced and Jeopardy trays (routing exceptions) . Responds to technician route concerns . Addresses unplanned unavailability (technician absenteeism) . Monitors NPS inquiry screen. . Monitors NPS message screen. . Considers and escalates special order requirements that may affect workload balance. . Maintains routes taking into consideration district parameters and technician work/life balance . Notifies both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to the customer. . Communicates all requests for overtime to both the route manager and technical manager. . Considers technician and call locations when evaluating service order assignments. . Uses system tools to evaluate route solution efficiency and predict impacts to the business and customers. . Communicates with routing team, technicians, customers, support departments and management on any issues that might affect timely delivery to the customer. . Provides feedback on call growth, group specialization, road speed or any other parameter that might improve/affect the routing solution . Send/Answer message or phone calls as required by the business . Miscellaneous duties as assignedYears Experience 1 - 2 Years ExperiencePreferred Minimum Education High School / GEDTravel Requirements NoneLocation Address 1 3200 GATEWAY CENTER BLVDLocation Address 2 STE 150Location City MorrisvilleLocation State NCLocation Postal Code 27560AON Assessment Type Not_ApplicableRecruitment Representative Carlos Abreu-BarbosaCountry United StatesPayroll Location 08251: SEARS HS-REGION 820 ROUTING CE Requirements See job description.

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