No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.

Edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and supporting documentation for print and online media. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. Map business processes. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team.

Essential Functions:
- Speak and write clearly so that others can understand you, including technical and non-technical personnel across multiple departments; describe complex processes clearly and concisely.
- Organize material in accordance with standardized format and style guidelines.
- Recommend revisions or changes in scope, format, and content as needed.
- Demonstrate superior attention to detail in ensuring that final documents are usable and of high quality and in compliance with P&P governance process.
- Interact closely with subject matter experts.
- Research regulations and analyze necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed.
- Proactively inform management about project status, issues, or concerns.
- Actively identify and make recommendations for improvement in the documentation and review process.
- Handle diverse administrative functions with complex, competing priorities.
- Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence.

Basic Qualifications:
- 4 years of experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures.
- 4 year or clinical degree or equivalent experience.
- Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses, and reports.
- Experience reviewing and comparing data/policies/processes to identify inconsistencies.
- Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements.
- Ability to manage time effectively and meet deadlines.
- Team player with strong inter-personal and communications skills; strong team building skills and experience.
- Project management skills; ability to work within project teams and towards established timelines.
- Highly motivated and directed.
- Proficient with Microsoft Office and Adobe Acrobat.

Preferred Qualifications:
- 4 years of health care operations (quality, risk, etc.), health care compliance, or insurance/health plan governance experience.
- Working knowledge or understanding of federal, state, and local health care regulations (e.g., HIPAA); health care compliance policies, practices, and systems; and related compliance issues.
- Bachelor's degree in English, Communications, or Journalism.
- Certification in technical writing, professional procedure writing, or related area.


Primary Location: California-San Diego

Scheduled Hours (1-40): 40

Shift: Day

Working Days: monday through Friday

Working Hours Start: 8:00am

Working Hours End: 5:00pm

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried Employees

Job Level: Individual Contributor

Job: Consulting Services / Project/Program Management (Non IT)

Public Department Name: Membership Administration

Travel: No

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.