• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
• Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT 
• Coordinates work activities with other supervisors, managers, departments, etc.
• Identifies and resolves operational problems using defined processes, expertise and judgment 
• Provides coaching and feedback to team members, including formal corrective action 
• Conducts annual performance reviews for team members 
• Provides expertise and customer service support to members, customers, and/or providers 
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
• Impact of work is most often at the team level.

• 1+ year of exemplary coaching/motivational skills at both an individual and team level is required
• 1+ year experience working in a call center within the healthcare industry is required
• Intermediate PC skills (including Microsoft Word, Outlook and Excel) required (Someone who is cognizant enough to pick up software and learn new programs with ease/Word- Can create and open documents/ Excel- Can read and create spreadsheets)
• 2+ years experience managing personnel is required
• High school Diploma or GED is required

Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at Ovations. Every day, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.