Position Description:

This is a call center environment; on average you will be responsible for around 60 to 80 outbound calls a day. You will be reaching out to pre identified candidates and getting them to talk to a registered nurse about treatment options that will assist in the rehabilitation of their condition. Most candidates are unaware they have this service, so you will be educate them on the service that is being provided to them.  Your main objective is getting  the patient to speak to a nurse regarding treatment options. Your success is measured on a conversion rate. You will be logged into a dialer and you will be making outbound calls to pre identified candidates. In order to be successful in this role you will need to fearless on the phone and be able to build rapport.

Requirements:

• HS Diploma/GED
• 2+ years Call Center Experience
• 1+ year basic MS/Office (Word, Excel & Outlook) experience
• 6+ months professional experience in clerical or administrator role
• 6+ months professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties

Assets

• Previous Sales Experience / Cold calling
• Healthcare or insurance benefits
• Medical Terminology/Coding (ICD-9 and CPT)
• Hospital, physician, or medical clinical
• Medicare and/or Medicaid
• Call Center with high volume.
  
  

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.