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 Clinical Administrative Coordinator - Greensboro, NC - Greensboro, North Carolina, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Health - Clinical/Medical Assistant
Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 523038 / Latpro-2498118 
Date posted: Jun-05-2013
State, Zip: North Carolina, 27499

Description

Position Description:

 

The Clinical Admin Coordinator provides telephonic customer service to health plan members in a call center environment and develop relationships with health plan members to facilitate needed medical services.

 

They will collaboratively work with nurses and social workers to meet the needs of the members. During the call, will look to establish a personal plan focusing on educating members on the benefits of completing required health screenings.   

 

Primary Responsibilities: 

  • Manage  health plan  population through following a standardized call script  to help complete  the scheduling of health screenings
  • Assist consumers' progression through the stages of behavioral change. Ability to empathize, motivate, and encourage people towards healthy changes, regardless of culture, religion, economic background
  • Organizational skills as well as prioritization of workload necessary for the health advocate role
  • Performance measured frequently  by Quality audit tools including recorded call and screen activity
  • Solves complex problems and develops innovative solutions to meet/exceed the needs of the health plan members
  • Build a strong understanding of the medical/insurance industry
  • Communicate by phone in a professional and friendly manner
  • Communicate technical information to nontechnical personnel

Requirements

Requirements:
  • HS Diploma or GED
  • 2+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
Additional Preferred Assets:
  • Professional experience in clerical or administrator work
  • Healthcare or insurance benefits experience
  • Experience with Medical Terminology/Coding (ICD-9 and CPT)
  • Call Center with high volume experience
  • Experience in a Hospital, physician, or medical clinical environment
  • Experience with Medicare and/or Medicaid
  • Experience with MS Excel, MS Word, MS PowerPoint, MS Outlook,Other clinical databases, Internet Explorer or other web browser.

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.


Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

 

UnitedHealth Group requires you to fill in their application form that will open in a different window.

Enter your email address and click 'Apply':        Apply
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Still looking? Try our sister site DiversityJobs.com for more Greensboro jobs, clinical administrative coordinator jobs or administrative jobs.

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