Position Description:

When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

Primary Responsibilities:

• Respond to incoming provider and enrollee calls 
• Resolve customer service inquiries which could include: 
• Enter notifications, Providers status of an existing notification and determining if notification is required.
• Complete notification wizard along with ICD-9 and CPT coding
• Provide excellent customer service to both providers and enrollees
• Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
• Assist with faxes and emails 
• Proficient in Microsoft Office Products
• Typing skills
• Organizational Skills

Requirements:

• HS Diploma or GED
• 2+ years of Customer service experience analyzing and solving customer problems
• Proficient with Microsoft Word and Excel
• 2+ years of Professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• 6+ months of Professional experience in clerical or administrator work related role.

Assets:

• Experience using Microsoft Access
• Healthcare or insurance benefits experience
• Medical Terminology/Coding (ICD-9 and CPT) experience
• Call Center with high volume
• Hospital, physician, or medical clinical experience
• Experience with Medicare and/or Medicaid
• Experience with MS PowerPoint, MS Project, MS Visio, MS Outlook, Other clinical databases, Internet Explorer or other web browser