Description |
Title: Bilingual Benefits Service Center Rep - Project Based Location: United States-Tennessee-Nashville Job Number: 13016079 Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Job Responsibilities * Using a computerized system, responds to customer inquiries related to health and welfare benefits and retirement benefits in a call center environment. * Responds to telephone inquiries and complaints using standard scripts and procedures. * Gathers information, researches/resolves inquiries and logs customer calls. * Communicates appropriate options for resolution in a timely manner. * Informs customers about services available and assesses customer needs. * Provides functional guidance, training and assistance to lower level staff. * Provides assistance, training and troubleshooting support to lower level staff. * Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. * Prepares standard reports to track workload, response time and quality of input. * Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. * All other duties as assigned. Essential Skills/Knowledge * Must have at least two (2) years of combined HR/Benefits and/or call center customer service experience * Proficient in Microsoft Office Suite (Word, Excel and Powerpoint) * Excellent written and verbal communication skills * Must be bilingual - spanish/english Education College degree preferred Shift Hours Must be able to commit to any 8 hour shift between 8:00 a.m. - 8:00 p.m., Monday Friday This is a project based position for up to 6 months with potential to move into a regular position at any time. Training Hours Must be able to commit to a 4-6 week training schedule, Monday-Friday 8:30a.m.-5:00 p.m. This is a sourcing requisition that is used to identify potential candidates for several similar positions. If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other Xerox opportunities. Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-26 or by sending an e-mail toaccommodations@xerox.com. Virtual/work from home? No
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See job description.
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