As a member of Kaiser Permanente Colorado's team, you'll be proud of the contributions you make every day. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to advocate the health and well-being of our members, colleagues, and communities. And we do it all in an environment known for breathtaking scenery. Maintaining a close relationship with the natural beauty that surrounds them, the cities of Denver, Boulder, Longmont, and Colorado Springs offer something for everyone-from historic districts to family neighborhoods to world-class ski resort trails. Prepare to be inspired.

Under direct supervision, staffs the Language Resource Center line for Spanish speaking callers. Ability to perform the following duties using bilingual (Spanish) capabilities for interpretation. Interprets for Spanish-speaking Health Plan members who call w/ a variety of telephone inquiries regarding benefit coverage, policies, procedures & services. Interprets for Spanish-speaking callers needing to schedule an appointment, and/or seeking medical advice. Maintains & supports a culture of compliance, ethics & integrity. Maintains knowledge of policies & procedures & performs in accordance w/ the Principles & Responsibilities & applicable regulatory requirements, external laws & accreditation standards. Appropriately reports observed fraud or abuse.

Essential Functions:
- Receives incoming phone calls from Spanish-speaking members, determines reason for call & transfers calls to & interprets for Call Center staff in scheduling appointments for medical services; cancels appointments at the request of patients; obtains information for Member Services issues & transfers calls to appropriate personnel & interprets according to protocol
- May interpret for members & providers of care during medical appointments via phone
- May serve as on-site Spanish interpreter at a medical office
- Translates written medical information into Spanish as necessary for quality patient care; translates written patient information into Spanish as necessary for quality patient care; translates written patient information documents into Spanish according to protocol
- Serves as a resource for acquiring language assistance for all non-English speaking members for the Region
- Adheres to Code of Ethics for Medical Interpreter/Translator
- ENVIRONMENTAL FACTORS May sit for prolonged periods of time
- Call center environment

Basic Qualifications:
- 1 year experience as a medical interpreter/translator in Spanish/English
- Broad knowledge of both languages & cultures; excellent oral & written command of English & Spanish
- Extensive knowledge of medical terminology in English & Spanish
- 2 years of college courses or equivalent experience in the health care field
- Must possess excellent member service skills & professional phone manner in order to provide quality member service by answering a wide variety of questions from members, hospitals, outside providers, & physicians
- General knowledge of terminology related to insurance systems, such as Workers' Compensation, Medicare, & Coordination of Benefits
- In alignment w/ US Department of Health & Human Services - Office of Minority Health's Culturally & Linguistically Appropriate Service (CLAS) standards in health care, must pass a Spanish Language Proficiency Assessment for the Medical Interpreter


Preferred Qualifications:
- Bachelor's degree preferred

National Certification for Health Care Interpreters

Primary Location: Colorado-Aurora

Scheduled Hours (1-40): 40

Shift: Day

Working Days: Mon - Fri

Working Hours Start: 8:15 am

Working Hours End: 5:00 pm

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried Employees

Job Level: Individual Contributor

Job: Administration

Public Department Name: Language Resource Center

Travel: Yes, 10% of the time

Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.