Description |
Working for an organization with the size and resources of Kaiser Permanente Southern California means having the potential to positively affect the health and well-being of entire communities. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. One of the most diverse regions in the country, Southern California offers everything from quaint coastal communities to bustling urban cities, high desert plains to snowy mountain peaks. Here, you'll find the cultural, lifestyle, and recreational amenities to complement your work and your life. Come discover the resources, support, and opportunity you need to build the career you've always wanted.
Responsible for the daily admissions, patient registration & cash control functions for all clinic & hospital-based registrations in a service area typically including at least one (1) hospital & several outlying medical office buildings. Responsible for the coordination, supervision & operations of the daily activities of receptionists, admitting clerks, business service representatives, financial counselors, revenue accountability coordinators (cash control), cashiers & other staff who are responsible for the patient revenue functions, 24 hours a day, 7 days a week. Identifies, collects, deposits & accounts for daily receipts in the Service Area or Medical Center. Interacts & coordinates w/ medical, nursing & accounting staff to ensure Revenue Cycle effectiveness is implemented.
Essential Functions:
- Selects, trains, orients & assigns department staff (either directly or through subordinate supervisor).
- Develops standards of performance, evaluates performance & initiates or makes recommendations for personnel actions.
- Develops department goals & objectives & establishes & implements policies & procedures for department operation.
- Develops & recommends department operating budget & ensures that department operates within budget.
- Ensures that department complies w/ hospital established policies, quality assurance programs, safety, environmental & infection control policies & procedures.
- Reviews Admitting Department operations to ensure compliance w/ JCAHO.
- Ensures that staff comply w/ the basic money handling procedures during changes from manual to computer application.
- Identifies improvement opportunity to systems & makes recommendations to the appropriate department management.
- Monitors & directs the identification of patient liability & ensures accurate & timely collections.
- Ensures that all insurance benefits coverage meets standards of admission as dictated by hospital policy.
- Relies on extensive experience & judgment to plan & accomplish goals.
- Assures an understanding & application of superior customer service at all levels of supervised staff while instilling the skill to & understanding of the importance of collecting cash or data from the patient.
- Develops & maintains positive working relationships w/ all levels of personnel & physicians & divisional staff.
- Contributes to the design & implementation of successful practices for patient revenue that have favorable outcomes & are value-added.
- Stays abreast of changes to KP's benefit packages & reimbursement schemes from other payors & communicate them to front-line personnel.
- Hires, coaches, trains & disciplines front-line staff who perform the functions of identification, collection, cashiering, accounting for & depositing of daily cash receipts.
- May share the performance monitoring of other staff who performs the registration function but reports into another department.
- Coaches staff on resolving customer complaints & may intercede when necessary.
- Monitors/trends/provides feedback to management of OP/IP/ED collections for 250-500 registration staff.
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Requirements |
Basic Qualifications:
- At least three (3) to five (5) years experience in management or supervisory capacity in the Revenue Cycle Environment, preferably in a in an acute care hospital.
- Bachelor's degree or equivalent experience, in business administration, human resources, management, communication or related field.
- Demonstrated effectiveness in interaction w/ all levels of personnel & in dealing w/ conflict.
- Must have customer service orientation & be able to manage change well.
- Working knowledge of mainframe systems (ADT systems preferred), PC systems, data collection, financial management, process redesign & CQI.
- Basic knowledge of budgeting, variance analysis & statistical reports.
- Strong oral & written communication skills.
Primary Location: California-Baldwin Park
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Monday thru Friday and on-call weekends.
Working Hours Start: 7:00 AM
Working Hours End: 4:00 PM
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Manager with Direct Reports
Job: Administration
Public Department Name: Revenue Cycle Operations
Travel: No
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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