Working for an organization with the size and resources of Kaiser Permanente Southern California means having the potential to positively affect the health and well-being of entire communities. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. One of the most diverse regions in the country, Southern California offers everything from quaint coastal communities to bustling urban cities, high desert plains to snowy mountain peaks. Here, you'll find the cultural, lifestyle, and recreational amenities to complement your work and your life. Come discover the resources, support, and opportunity you need to build the career you've always wanted.

The Site Specialist is the primary KP HealthConnect expert at the Medical Centers & provides system expertise, consultation, coaching, mentoring, problem solving & issue resolution to system users. The Site Specialist facilitates & promotes the introduction, acceptance, integration, & effective use of KP HealthConnect & related new system functionality & workflows. The Site Specialist collects & analyzes data to enhance user efficiency & effectiveness w/ KP HealthConnect. The Site Specialist works independently to resolve system issues and, if necessary, escalates issues to other KP HealthConnect project teams & collaborates w/ them to resolve the issue. The Site Specialist is accountable to serve end users in various geographic locations within a Medical Center area.

Essential Functions:
- Achieves & maintains proficiency in multiple KP HealthConnect (HC) applications
- Accountable to resolve end user issues, including escalating issue to higher levels of support, when appropriate, & tracking to ensure issue is resolved
- Uses the Remedy system to document all system issues
- Partners w/ Physician Champs, Department Managers, & Regional Project Team members to plan & implement new KP HC products or workflows
- Makes presentations to various audiences, including developing & delivering PowerPoint presentations, system demos, in-services, etc
- Participates in training new system users, enhancing the skills of existing users & communicating application enhancements or new functionality via coaching, providing system demos, developing job aides, delivering 1:1 training and/or assisting in classroom training
- Prepares agendas & meeting materials, takes minutes & provides other organizational support, as needed
- Learns & understands the workflows of departments for which the individual provides primary support & how these workflows integrate w/ KP HC
- Understands workflows related to ancillary departments & impact of changes in HC to these departments
- Consults w/ departments on the impact of department workflow changes on KP HC & the impact of changes in KP HC on department workflows.
- Facilitates workflow meetings in order to ensure workflows are in alignment w/ application functionality & promotes smooth transition to new processes
- Develops & maintains positive working relationships w/ Department Managers, Chiefs of Service, physicians & staff
- Identifies key issues related to KP HC & participates in the design of assessments & evaluations of identified key issues
- Actively participates or may take the lead in analyzing data & developing recommendations & action plans which are reasonably complex & require an understanding of how the changes will affect multiple areas/departments
- Works w/ Department Managers, ITFS & members of the SCAL KP HC application teams in planning for new or moving modules, departments or units
- Provides system & process knowledge during scheduled & unscheduled KP HC downtimes to ensure downtime & recovery workflows are followed & the system is working as designed after the downtime
- Assists in the development & implementation of optimization plans which identify key issues w/ system usage, approaches to improve user's effectiveness w/ the application, performance metrics & tools to continuously improve end-user ability
- Should this position be determined to be union, it will be returned to the bargaining unit in accordance w/ the Collective Bargaining Agreement

Basic Qualifications:
- Bachelor's Degree in Business Administration, Economics, Operations Research, Public Health Administration or other related field, or equivalent work experience.
- Prior experience in clinical operations, management, project management or systems implementation and/or support with progressively more complex responsibilities and accountabilities.
- Previous experience in meeting facilitation, making presentations and providing consultation.
- Proficient with PC applications including spreadsheet, word processing, and PowerPoint/presentation software.
- Excellent verbal and written communication and interpersonal skills (e.g. partnering, conflict management, etc.).
- Must demonstrate effective communication, interpersonal, customer service and presentation skills.
- Strong skills required in critical thinking and analysis.
- Ability to determine key business issues and develop appropriate action plans.
- Understanding of health care business and care delivery processes preferred.
- Project Management or management experience in health care preferred.
- Previous computer application support, analytical and/or consulting experience preferred.
- Must be able to work successfully in a Labor/Management Partnership environment.


Notes:
- Rotating after-hours pager coverage.
- Schedule flexes for new deployments.




Primary Location: California-Baldwin Park

Scheduled Hours (1-40): 40

Shift: Day

Working Days: Mon, Tues, Wed, Thurs, Fri

Working Hours Start: 8:30 AM

Working Hours End: 5:30 PM

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried Employees

Job Level: Individual Contributor

Job: Information Technology

Public Department Name: Systems Solutions and Deployment

Travel: No

Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.