Description |
Working for an organization with the size and resources of Kaiser Permanente Southern California means having the potential to positively affect the health and well-being of entire communities. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. One of the most diverse regions in the country, Southern California offers everything from quaint coastal communities to bustling urban cities, high desert plains to snowy mountain peaks. Here, you'll find the cultural, lifestyle, and recreational amenities to complement your work and your life. Come discover the resources, support, and opportunity you need to build the career you've always wanted.
Assists an ambulatory care department manager by supervising assigned operations of a department providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members cross the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.
Essential Functions:
- Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.
- Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.
- Acts as patient advocate resolving patient care issues.
- Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
- Assists in developing and monitoring budgets and resource allocations.
- Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Assists in providing on-going staff development.
- Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
- Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
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Requirements |
Basic Qualifications:
- Bachelor's Degree or four (4) years of equivalent experience in health care related field required.
- Experience in ambulatory care or other relevant healthcare experience required (usually two (2) - three (3) years).
- Two (2) years of previous supervisory experience preferred.
- Demonstrated interpersonal skills.
- Knowledge of ambulatory care practices / operations / issues.
Preferred Qualifications:
- Responsibilities will include direct oversight for the pre-admission center.
Primary Location: California-Los Angeles
Scheduled Hours (1-40): 40
Shift: Day
Working Days: Mon, Tues, Wed, Thurs, Fri, Sat, Sun
Working Hours Start: 9:30 AM
Working Hours End: 6:00 PM
Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group: Salaried Employees
Job Level: Manager with Direct Reports
Job: Patient Care Services (Non RN)
Public Department Name: Pediatrics
Travel: No
Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.
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