Under the direction of the Regional Operations Manager, the purpose of this role is to manage, develop, and lead the Operations Team for a Sales Region for a specific brand.  The individual is required to drive the brand experience and operational efforts which support the “go-to-market approach” across the Brand in the Region to achieve volume targets.  This role will provide people leadership to customer service and sales support personnel.  The Team Lead will be the key operational partner for sales team managers (ABMs) in a particular region for the Brand.

Key Responsibilities:

·Responsible for providing day to day operations and people management leadership of an operations team for a specific brand in a region.

·Responsible for maintaining an in-depth knowledge of all brand relevant operational processes and marketing programs to assist team with customer and field inquiries and issue resolution

·Act as the business partner for ABMs acting as their point person for challenges & opportunities

· Assist the ABMs in evaluating & tracking business metrics & initiatives and make recommendations for adjustments as needed

·Partner with the ABMs in the preparation & implementation of Team business plans

·Front line supervisor for a team ranging in size from 4-8 customer service/ sales support personnel

·Drive delivery targets with the team to achieve quarterly expectations

·Drive various day to day operational details to meet business demands that ensure superior customer service including but not limited to order processing, phone coverage, delivery management & data management. 

· Responsible for driving, tracking & assessing the execution and effectiveness of customer service and sales support personnel.

·Ensure process, programs, supply/demand, portfolio management and tactical plans deliver against the business needs to achieve volume targets.

·Responsible for identifying and delivering cross-functional solutions to achieve Operational Excellence for the brand within Region and aligning with other Region’s for a consistent brand experience. Participate in other business specific projects as identified by management.

 

Qualifications/Competencies:

·         Excellent leadership, direction setting & prioritization skills

·         Can implement and lead change

·         Understanding of operational processes in a brand

·         Works well under stressful situations

·         Strong interpersonal and people management skills

·         Can handle difficult conversations

·         Decision-making and problem solving skills.

·         Strong communication skills including the capability to clearly present information and influence others through oral and written communications

·         Ability to engage and collaborate cross functionally

·         Results oriented with ability to develop and implement actions that get results

·         Relationship and service oriented

·         Works well with Field Sales

·         Negotiation skills