Requirements:
- High School or GED required
- 2+ years of experience working within a Supervisory capacity within a call center required
- 1+ year of experience with employee monitoring system such as Witness, NICE, Etalk, or Qfiniti required
- 2+ years of HR policies and procedures (Hiring, terminations, coaching, mentoring, reviews) required
- 1+ years of quality experience - monitoring and evaluating calls
- Intermediate experience with MS Office (Word, Excel, and PowerPoint required)
Assets:
- PBM or Healthcare experience preferred
- ASQ Membership a plus
- Quality experience highly preferred
- Experience supervising Work at Home Staff
OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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