Position Description:

What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Primary Responsibilities:

• Administrative intake of members or managing the admission/discharge information post-notification
• Working with hospitals and the clinical team, including managing incoming calls, managing requests for services from providers/members, providing information on available network services
• Transferring members as appropriate to clinical staff
• Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.

Requirements:

• HS Diploma or GED
• 6+ months of professional experience  in an office setting using the telephone and computer as the primary instruments to perform the job duties

Preferred Assets:

• Professional experience in clerical or administrator work
• Healthcare or insurance benefits experience
• Knowledge of Medical Terminology/Coding (ICD-9 and CPT)
• Call Center with high volume experience
• Medicare and/or Medicaid experience
• Experience with MS Outlook, Other clinical databases, Internet Explorer or other web browser
• Bilingual Spanish, Russian, or Chinese skills
• Experience with MS Excel, MS PowerPoint, and Ms Word