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 Sr. Field Support Engineer - Davenport, Iowa, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Electrical
Electronics Manufacturing
Engineering - Mechanical
Engineering - Manufacturing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2449552 / Latpro-3520288 
Date posted: Dec-23-2016
State, Zip: Iowa, 52809


Position Summary:

The Senior Field Support Engineer is responsible for providing field services to support the engineering, migration, installation support, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
Leadership position where responsibilities also include commercial customer interface, proposal development, project planning, project and site management. Position requires minimal day-to-day supervision and direction, and frequently works independently to optimize work activities and revenue generation while providing field engineering service support for our clients and customers.


  1. Product and system start-up, system integration support, and production optimization.

  2. Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications

  3. Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell's expectations.

  4. Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades.

  5. Instruction/training of customers on proper use, operation and maintenance of Rockwell Products.

  6. Development, implementation and execution of predictive and preventive maintenance programs.

  7. On-call emergency service support and troubleshooting assistance (24X7).

  8. Travel to remote work sites from the service engineer's field office city location will also be required.

Minimum Qualifications:


  • Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience.

  • 10 or more years of successful site support or controls engineering.

  • Valid driver's license.

  • Ability for local travel greater than 20% of time. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations to essential functions of the job will be made if appropriate.

Rockwell Automation is an Equal Opportunity Employer.


Requisition Number:

Business Group:
Control Products and Solutions

Job Category:
Sales, Services, and Solutions

Relocation Eligible:

Position Type:
Full Time

No. of Positions:

Work State/City:
Davenport - Iowa

Company Overview:
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:
Rockwell Automation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).


See job description


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