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 Guest Service Agent - Nashville, Tennessee, United States

   
Job information
Posted by: Drury Hotels 
Hiring entity type: Hospitality and Tourism 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Hospitality/Tourism
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Conversational
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 25060012 / Latpro-3532999 
Date posted: Mar-07-2017
State, Zip: Tennessee, 63005

Description

Guest Service Agent
Nashville, TN



Basic Function

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of Breakfast or Evening Beverage which may include food preparation, set up, service and / or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English.
Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels policies and procedures, for guest services.
Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.



Requirements

Mental and Physical Requirements

AGE: Must be at least 18 years of age.
EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.
EXPERIENCE: Experience in working with the public in a service industry or in related activities is preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships
Reports to the General Manager, Assistant General Manager or Front Office Manager.
Maintains and promotes a positive and cooperative work relationship with all hotel departments

I have read and discussed the above with my manager, and I fully understand the description of my job.

Please Apply To: https://jobs.druryhotels.com/job/Nashville-Guest-Service-Agent-TN-37211/381370200/

Drury Hotels is an Equal Opportunity Employer who provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state and local laws.

PI97126409


 

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