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 Operations Coordinator - Chicago, Illinois, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Operations - Logistics
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 311137 / Latpro-3539947 
Date posted: Apr-13-2017
State, Zip: Illinois, 60661



Combined Insurance, is seeking an Operations Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!



The goal of the Operations team is to better position Combined to support revenue growth and expanding markets for both existing and new revenue channels; and to ensure that customer service provides a competitive advantage in the market.  Our vision for Operations is to be a unified customer-focused organization emphasizing integrated service, cost effectiveness, efficiency and value.

The supplemental insurance products we offer at Combined include cash benefits to our customers when they need them most, in times of sickness or disability.   We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor.  This is a business that is focused on restoring people's lives after they have suffered a loss. 

The Operations Coordinator is an entry level role in a high-energy, fast-paced, changing environment.  This position will have the opportunity to engage with individuals in many departments based on the candidate's interests and skillsets.  These departments range from our Policyholder Center of Excellence, Agent Broker Service Center, or General Financial Services. 

Major responsibilities

  • Build broad understanding of our products and systems
  • Interface with Customers through different service channels - phone, email and web
  • High transaction processing output with focus on providing a positive customer experience; balancing efficiency, timeliness and quality
  •  Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner
  • Collaborate with other team members to ensure effective resolution of customer needs, follow-up and work flow
  • Participate in future state operating model initiatives with focus on ensuring that our customer service model provides a competitive advantage in the marketplace
  • Better position Combined to support expected Revenue growth in new and existing markets and distribution channels
  • Performs other duties as assigned


  • Exceptional written and verbal communication skills
  • Excellent organizational skills
  • Ability to multi-task in fast pace environment with attention to detail
  • Analytical skills
  • Proficient in MS Office - Outlook, Word and Excel


Preferred Qualifications: 

  •  Associate's or Bachelor's Degree in Business or Finance
  • Experience in a customer interfacing position with progressive responsibility in role
  • Leadership role in school or community
  • Ability to communicate in multiple languages - English / Spanish and/or French


As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

  • Health insurance
  • Dental insurance
  • Tuition reimbursement
  • A company-match 401(k) plan
  • Disability insurance
  • Life insurance
  • Employee referral bonuses


Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company is one of the world's largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Connect with us on Twitter, Facebook, LinkedIn, and Google+


At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.



Travel - No
Job Posting - Nov 7, 2016, 3:07:47 PM


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