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 Donation Specialist, Spanish Bilingual Preferred - Itasca, Illinois, United States

Job information
Posted by: Gift of Hope 
Hiring entity type: Not-for-Profit 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: No relocation assistance provided 
Position functions: Health - Social Work/Public Health
Health - Other
Management - General
Non Profit
Travel: Minimal 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Fluent
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2017-1201 / Latpro-3540260 
Date posted: Apr-21-2017
State, Zip: Illinois, Zip not provided



Are you looking to make a difference? Team up with Gift of Hope!

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.


As a Donation Specialist you’ll be responsible for interacting with families and hospital staff to facilitate organ and tissue donation. You will:

- Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
- Ask potential organ donor families to authorize organ and/or tissue donation; meet organization’s minimum authorization rate
- Facilitate donation from individuals in the donor authorization registry; with appropriate sensitivity, guide family to accept the donation decision made by their loved one and help them understand the donation process
- When authorization from the legal next of kin is required, provide families with accurate and relevant information to allow an informed decision regarding organ and tissue donation to be made.
- Cultivate relationships with hospital staff that facilitate cooperation and collaboration when determining the best time, place, and manner to speak with families
- Participate in after-action reviews for quality improvement within the region
- Participate in debriefing meetings in order to sharpen skills and assist others in professional growth
- Assume on-call responsibility as assigned
- Coordinate Patient Care Conferences with hospital staff during critical points in the referral and/or authorization process
- Conduct accurate, effective on-site evaluations of potential organ donors
- Review hospital charts and current records of potential donors
- In conjunction with the Administrator on- Call and/or the Gift of Hope Medical Director, assess medical status and determine organ donor potential per Gift of Hope criteria
- Document findings and follow-up plans in hospital charts and communicate this information to hospital staff while on site
-Other duties as assigned


To be a Donation Specialist you'll need the following:

- Bachelor’s Degree in an Allied Healthcare field, business administration, or related field; or equivalent work experience
- Previous experience negotiating through difficult situations to a desired outcome
- Ability to display empathetic listening skills and problem-solving techniques to effectively anticipate and respond to each family’s objections or concerns
- Ability to communicate effectively with hospital staff
- Ability to adapt to a variety of changing circumstances and priorities
- Ability to work effectively in highly emotional situations
- Ability to analyze a situation, plan next steps, initiate action and follow through to achieve results
- Ability to function with a high degree of autonomy
- Ability to work collaboratively within a team environment
- Proficient user of Microsoft Office applications, particularly Word and Excel
- Spanish Speaking Candidates Preferred

​For immediate consideration, please click on the Apply button below and send us your online application.


Gift of Hope requires you to fill in their on-line form which will open in a different window.

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