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 Environmental Services / Custodial Manager 2 - LOS ANGELES, California, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Service/Skilled - Custodial/Housekeeping
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 63312 / Latpro-3545551 
Date posted: May-12-2017
State, Zip: California, 90027


Unit Description

Sodexo’s Health Care Division is seeking a Environmental Services Manager 2 for Children's Hospital Los Angeles in the Los Angeles / Hollywood area. The hospital operates 24 hours a day, seven days a week with an hourly workforce speaking predominately Spanish. This is a DAY position but requires a flexible schedule that will include some weekends and holidays.Relocation is not offered at this time.

The ideal candidate will have an understanding of Hospital, Joint Commission, Floor-Care, Sodexo Systems, and other regulatory guidelines; previous custodial experience in a hospital environment, the ability to communicate well with all levels of individuals from patients to hospital administration; a commitment to customer service. Strong operational focus with an eye for detail and a strong ownership focus to provide excellent customer service. At Sodexo Health Care, patients are at the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. We deliver our promise through experienced on-site management and a motivated staff.

The Ideal candidate must be/have:

  • Flexible and have the ability to work in a fast-paced environment.
  • Superior customer service skills.
  • Customer focused to enhance and improve the experience of the patients and staff. Client engagement and patient satisfaction is essential for success in this role
  • Actively involved in Diversity Awareness.
  • Able to lead and communicate effectively.
  • Results and safety driven.The “Hands-On” manager primarily handles day to day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance.
  • Highly involved in driving HCAHPS scores and patient satisfaction to meet or exceed set target.
  • Preferred: Bi-Lingual with ability to communicate (speak and write) in English and Spanish.
  • Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel (able to create formulas), and PowerPoint; good communication and presentation skills; detailed oriented, and well organized.

Position Summary

Supervises hourly staff providing custodial service to client. Responsible for work force planning, Quality Assurance training and administrative functions for designated area. Typically reports to General Manager or Operations Manager.


Basic Education Requirement - High School Diploma or GED
Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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