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 Bilingual (Spanish/English) Customer Service Representative - Salem, OR - SALEM, Oregon, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Insurance
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719517 / Latpro-3548096 
Date posted: May-26-2017
State, Zip: Oregon, 97301

Description

Cuando se trata de salir adelante, tienes las de ganar. Let's call it great career potential. Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure, you provide the interest and motivation.Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.  Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Customer Service Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.   If you share our all-in approach to people and service, excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service teams, you'll be empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM   As a  Bilingual (Spanish/English) Customer Service Representative, we'll empower you to deliver resolutions on simple to complex pharmacy care related concerns. Every day, you'll deliver an exceptional experience to between 50 to 70 callers, in a compassionate manner - always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. That is right; at OptumRx you will be a part of an elite team as you grow and develop at a pace that energizes your career and makes the most of your promise.  And as a member of that team, you'll be receiving a highly competitive base pay, a full and comprehensive benefit program, as well as a bevy of other perks. This position is full-time (40 hours/week) Sunday -Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (5:00am to 9:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 3723 Fairview Industrial Drive Southeast,  Ste 270, Salem, Oregon. What are the reasons to consider working for UnitedHealth Group?  Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.   Some of our offerings includes: 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement - up to $5,250 per calendar year for job-related coursework Adoption Assistance Plan Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits Primary Responsibilities: Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems Identify issues and communicate solutions and steps to  customers, pharmacies, and  physicians with prescription orders and reorders Escalate drug related calls as appropriate to licensed pharmacist for resolution Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages Make outbound calls to customers on prescriptions withhold orders and payment issue May also assist with entering new prescription orders into system Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance  To learn even more about this position, hear from our other Customer Service Representatives in Pharmacy. Click here to watch a short video: http://uhg.hr/pharmCSRvideo


Requirements

Spanish Bilingual RequiredPrefer 1 year experience in an office setting,  call center
setting or phone support  role  but not requiredAn education level of at least a high school diploma or GED OR
10 years of equivalent working experienceDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to remain focused and productive each day though tasks
may be repetitiveAbility to multi-task duties as well as the ability to
understand multiple products and multiple levels of benefits within each
productAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededAll new hires will be required to successful complete Customer
Service training classes and demonstrate proficiency of the
material
 
There are several steps in our hiring process - it's a thorough process
because we want to ensure the best job and culture fit for you and for us. In
today's ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, you'll receive an
email with next steps. This may include a link for an on-line pre-screening
test(s) (or what we call an assessment) that we ask you to complete as part of
our selection process.  You may also be asked to complete a digital video
interview, but we will offer full instructions and tips to help you. After you
have completed all of these steps, you can check on the status of your
application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess
UnitedHealth Group is working to create the health care system
of tomorrow. Already Fortune 6, we are totally focused on innovation and
change. We work a little harder. We aim a little higher. We expect more from
ourselves and each other. And at the end of the day, we're doing a lot of
good.Through our family of businesses and a lot of inspired individuals,
we're building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant - and built for speed.Come to
UnitedHealth Group, and share your ideas and your passion for doing more. We
have roles that will fit your skills and knowledge. We have diverse
opportunities that will fit your dreams.
Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
 
UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before
beginning employment.

Keywords: 
UnitedHealth Group, OptumRX, training class, customer service representative,
customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound
calls, Call Center

 

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