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 Senior Consultant, Talent Solutions - Atlanta, Georgia, United States

   
Job information
Posted by: CEB Global 
Hiring entity type: Business Services 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Consulting
Computers - DB Mgmt. Systems
Computers - IT Management
Computers - Networks
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 316647 / Latpro-3549387 
Date posted: Jun-02-2017
State, Zip: Georgia, 30354

Description

Description


Job Title : CPS Senior Consultant      

                               

Job Status: Permanent

Department:  Central Professional Services                           

Location: USA, Minneapolis or Atlanta - Office based              

Reports to: Managing Consultant                                        

Direct Reports: None

 

Main Purpose and Scope of the Job

  1. To understand the solutions developed and delivered by Central PS. 

  2. Scope the technicalities of fully bespoke solutions so they can be successfully delivered.

  3. Support the field with large, complex projects that require technical pre-sales support i.e. pricing and timeline

  4. Manage, log and process your cases in the CPS team

  5. Support the rest of the team on large, complex projects

     

    Business Context

     

    The Central PS Solution Design and Consulting (SD&C) team is responsible for supporting the sales cycle for Central PS solutions. The SD&C consultant will be responsible for providing support to sales teams for our clients who require a custom solution.  Projects can include custom or tailored assessments such as Realistic Job Previews, Situational Judgement Tests, Ability Tests Custom Reports, 360s, Applicant Tracking System Integrations, and Business Outcome Studies.  Analysis projects include using data to inform business strategy or answer talent-related questions.  As a SD&C consultant you will ensure that everything has been scoped to cost and quality before providing a hand-over to our delivery teams. As the first point of entry into CPS from the field teams, this role is responsible for managing the day-to-day enquiry and response process.

Key Results Areas

 

Key Results Areas

 

 

                Accountabilities/Key Tasks

 

                           Performance Indicators

 

General support

 

 

Delivery of support to time to agreed service levels

 

Ensure projects that are passed to delivery are fully scoped and have an agreed SoW which sets the delivery team up for success.

 

Identify, highlight and mitigate risks and issues to the local team / client.

 

 

2 hour initial response KPI

 

2 day response KPI for full solution

 

 

Risks and issues are identified and actions implemented to address these.

 

Quality

 

 

Ensure a high quality service is provided to the field when they require fully bespoke services.

 

Carry out checks on your own work before it is handed over.

 

 

Field requirements and expectations are met - i.e. response in good time and fully answers the enquiry.

 

Quality and accuracy of work produced.

 

Budget

 

 

Time estimated to deliver projects is correct and accurate.

 

 

Number of days spent on a delivery task are equal to the number of days estimated.

 

 

Relationship management

 

 

Maintain and monitor relationships with external and internal teams, ensuring a high quality service.

 

Swift and accurate scoping support for opportunities and any issues are raised and resolved quickly and efficiently.

 

Team support and knowledge sharing

 

 

Keep team colleagues updated on any new information in a timely way.

 

 

Update the Managing Consultant and the Business Development Director on progress with high profile pre-sales enquiries, risks and issues.

 

Ensure information is communicated clearly and effectively.

 

Take responsibility for learning about new services, solutions and processes that come out of the Custom Solutions team.

 

 

Team members are informed promptly of developments that may affect their work or which will add to their skills or knowledge.

 

The Managing Consultant and Business Development Director kept up to date with the highlights of the project, any risks, issues and dependencies and how these will be managed

 

Ensures all communications are clear and no assumptions are made.

 

Knowledge of new services, solutions and processes and how well this knowledge is applied to pre-sales enquiries.





Qualifications


Person Specification

 

 

 

Essential

Desirable

 

Qualifications

 

Undergraduate Degree in an IT related technical subject or Undergraduate Degree in Psychology with experience of IT implementation and consulting

 

 

Covered by essential

 

Experience/Knowledge

 

 

Technical

 

 

 

 

 

Professional

 

 

 

 

3 - 5 years of work experience in a related field (IT

related solution delivery)

 

Basic knowledge of excel and PowerPoint

 

Good communication and organisational

skills

 

Experience of working as a member of a

team

 

Ability to work independently and manage

own workload

 

Experience of working within the psychometric testing industry

 

Level A & B testing

 

Knowledge of Applicant Tracking and Integration Technology

 

Work experience in HR consulting commercial

Environment

 

Knowledge and experience of Salesforce (CRM package)





Job: Consulting



Requirements

See Job Description

 

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