Sodexo is seeking a General Manager-Environmental Services/Custodial for Naples Community Hospital -North, located in Naples, FL. Naples Community Hospital North has a strong emphasis on patient and customer satisfaction. This is a full service Sodexo account with over 50 team members on staff. Very high profile account.
The NCH Healthcare System is a not-for-profit, multi-facility healthcare system located in Naples, Florida. The System is more than just two hospitals (referred to as the NCH Downtown Naples Hospital, and NCH North Naples Hospital) with a total of 715 beds of which 420 are at the Downtown campus. The services offered by the NCH Healthcare System are extensive. Inpatient services include: medical, surgical, cardiac, orthopedic, obstetric, pediatric, rehabilitative, psychiatric, oncology, emergency treatment, and diagnostics. Outpatient services include: rehabilitation, home care, walk-in centers, wound healing, and more. This year the system had 37,284 admissions, 87,100 emergency room visits, 3,033 births, 416 open heart surgeries, 11,282 surgical procedures, and 3,000 employee colleagues. NCH is a member of the Mayo Clinic Care Network.
This is a FULL SERVICE Sodexo managed facility with a strong emphasis on patient satisfaction and patient throughput.
The General Manager role will transition, lead, develop and train a team of employees with an emphasis on client satisfaction at all times. The ideal candidate for this position will have solid knowledge of Sodexo ES Systems and processes including FOSS, CARES, ENGAGE, TRAKKAR, UOS, Gold Check and Black Light inspections. High energy for fast paced environment. Must have a proven track record in driving 3rd party patient satisfaction outcomes, HCAHP scores and employee engagement. Must be familiar with Joint Commission and Hazmat Standards. This is a day shift position and the General Manager will be required to participate in a rotational "on call" schedule involving rotating weekends and holidays.
It is the policy of our client, NCH Healthcare, that employees are prohibited from using any nicotine containing products. The successful applicant will be required to submit to drug and nicotine tests.
Directs all housekeeping operations at a single unit. Supervises all cleaning personnel. Responsible for maintaining payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account.