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 Claim Approver - Customer Service - Richmond, Indiana, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Insurance
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 314920 / Latpro-3554663 
Date posted: Jun-29-2017
State, Zip: Indiana, 47374


Position Summary

The Claims Approver will contact claimant and or service provider requesting basic information needed to process claim.  Includes written correspondence and phone calls.  Evaluate claims based on documentation received including responses from claimant and providers.  Process basic claims including payment, denial and status updates.  Interact with various online systems for claims processing, imaging and policy administration.


  • Accurately process claims under Supplemental A&H coverage.
  • Key data into online processing system.
  • Determine eligibility by evaluating claim submission and comparing to policy benefits.
  • Request additional information from policyholders, providers and others as necessary to finalize claim
  • Manage pending files.
  • Create claim related correspondence.
  • Provide customer service to policyholders, agents and doctors answering a variety of questions both in writing and by phone.
  • Conduct telephone assessments for continuing disability claims.
  • Meet Department standards for time service and quality.

Required Skills and Knowledge

  •          Ability to work in a fast paced environment.

  •          Strong organizational skills with attention to detail.

  •          Excellent written and verbal communication skills.

  •          Quality and customer centric orientation.

  •          Analytical with good decision making skills.

  •          Medical terminology knowledge.

  •          Keyboarding skills (30+ wpm).

  •          Windows based PC knowledge.


    As a Combined, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Combined is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

    • Health insurance

    • Dental insurance

    • Tuition reimbursement

    • A company-match 401(k) plan

    • Disability insurance

    • Life insurance

    • Employee referral bonuses

    • $13/hr.



    Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

    Travel - No
    Job Posting - Jun 29, 2017, 11:56:56 AM


See Job Description


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