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 Bilingual Customer Care Rep - Germantown, Maryland, United States

Job information
Posted by: Viavi Solutions 
Hiring entity type: Telecommunications 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Customer service & support
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
Portuguese - Fluent
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 170000BQ / Latpro-3555725 
Date posted: Jul-13-2017
State, Zip: Maryland, 20874


Viavi Solutions has been pioneering solutions to enhance communication technologies for almost 100 years. We help our customers around the world optimize and maintain many of the world's largest and most complex networks. Behind all the data that moves around the globe, are Viavi employees that see the big picture and who can untangle the complexities of global networks.

Our employees are also at the forefront of optical security we bend light to develop and deliver optical solutions that provide security to the world's currencies and safety and performance applications for consumer electronics and spectrometry.

This is what Viavi employees are called to do on a daily basis. In order to best enable our customers' success, we rely on people who see opportunity where others see challenges; people who enjoy collaborating with a diverse range of peers and look for workarounds when their first (or second) attempts don't work.

Come work with us, where we'll celebrate your unique expertise, drive and passion.

Viavi Solutions is looking for a Bilingual Customer Care Rep that is fluent in Portuguese and English (ideally Spanish also) for our Germantown, MD office. Responsibilities for this role will include interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

· Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges

· Updates databases with status of returned materials issues and accounts for returns inventory

· Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules

· Ensure service information accessible by sorting and filing documents/forms

· May schedule field service repair calls

· Handles requests for additional company materials

· Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems

Viavi believes superior performance individual and team that helps us drive innovations and solutions should be recognized and rewarded. Along with the chance to 'make things no one else can' (our employees' words), we provide a competitive compensation and benefits programs to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.

If you have what it takes to push boundaries and see opportunities, apply to join our team today.

Viavi Solutions is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.


Minimum of 2 years Customer Service background in a like industry

· Must be fluent (both verbal and written) in English and Portuguese (Spanish strongly desired)

· Experience with MRP Systems such as Oracle or SAP a plus

· Excellent verbal and written communication skills

· Ability to multitask and work in a fast-paced environment with specific time requirements needing to be met