Sodexo’s Health Care Division is seeking an Operations Manager I at USC Norris Comprehensive Cancer Center & Hospital in Downtown Los Angeles. The unit operates 24 hours a day, seven days a week with an hourly workforce speaking predominately Spanish.
The successful candidate must be or have the following:
- Flexible and have the ability to work in a fast-paced environment.
- Previous Custodial experience in a health-care environment.
- Strong Management expereince.
- Customer focused to enhance or improve the experience of the staff and patients.
- Actively involved in Diversity Awareness.
- Able to lead and communicate effectively.
- Results and safety driven.
The “Hands-On” Manager ensures consistency in day to day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance. The Manager is highly involved in driving HCAHPS scores and patient satisfaction to meet or exceed set target.
Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, PowerPoint & Excel with the ability to create and use formulas; good communication and presentation skills; detailed oriented, and well organized.
Preferred: Bi-Lingual with ability to communicate (speak and write) in English and Spanish.
Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments.