Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMBilingual Senior Service Team Lead is responsible for first - level response and resolution of escalated issues with external and internal customers. Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Primary Responsibilities:
Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
Provide expertise and customer service support to members, customers, and / or providers
Identify and resolves operational problems using defined processes, expertise and judgment
Investigate claim and / or customer service issues as identified and communicate resolution to customers
Must lead team and motivate them along the way
Bachelor Degree or higher
Speak / Read / Writes Vietnamese
Must have a CA Health License or must obtain within the first 30 days of employment
2+ years of member or customer service experience
Intermediate level of proficiency with MS Word and Excel
Must have people management skillsPreferred Qualifications:
UNET, COSMOS, FACETS or NICE claims platforms experience
Project management experience
1+ years of claims processing experience and community developmentSoft Skills:
Has great people management skills and excellent interpersonal skills
Excellent communication skills (verbal and written)
Fast learnerCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Bilingual Vietnamese, management experience, claims, project management, customer service, healthcare, UnitedHealthcare
See job description.