We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
The Coordinator is the systems, operations and support specialist for the Communities & Volunteer Relations program. Reporting directly to the Director of Volunteer Leadership & Strategic Development, the Coordinator is a member of HRC's fast-paced and high-performing Development Department. The Coordinator must be able to ensure smooth communication with staff at all levels, steering committee members and board members and be able to respond quickly, respectfully and with good judgment while handling confidential information. The Coordinator helps support, cultivate and grow one of the most impactful volunteer networks of any non-profit, ensuring the short and long-term interests and needs of both HRC and its volunteers are respected and met.
- Steering Committee & Governor Goals . Manage the development and approval process for annual steering committee and board member goals and workplans, conduct analysis and generate regular progress reports in collaboration with the Director.
- Volunteer Management. Provide support and training for steering committee Digital Communications Co-Chairs and Volunteer Engagement Co-Chairs, including processing and communicating volunteer interest form submissions. Help administer and provide programmatic support for the new steering committee member welcome program, including developing and delivering of materials and online and in-person training.
- Board Committee Staff Support. Provide assistance, including processing applications, nominations and recommendations and managing the staff's support of the Board of Governors Development Committee in collaboration with colleagues. Provide ongoing support to the program's support of the other board committees and leaders.
- Operations/Logistics. Coordinate/manage logistics and provide operational support for internal and external board, volunteer and staff meetings, trainings and events, including scheduling, arranging for and setting-up audio/visual equipment/services, venue/catering arrangements and procuring/inventorying of materials.
- Systems Management. Maintain volunteer contact information/rosters and staff distribution lists in contact management systems/databases. Provide internal training and ongoing technical support for the program's usage of various technologies, including a volunteer management system, Google Apps, software/apps and websites.
- Administrative Support. Assist with the program's correspondence, budget, marketing efforts, research and the creation and editing of presentations, reports, handbooks and other documents. Process check requests, expense reports, credit card allocations, timesheets, volunteer business card orders, and arrange for printing, shipping and receiving of materials. Manage program documentation and record-keeping. Provide back-up communication support for the program's staff and administrative support for the Director.
- Other duties and special projects as assigned.
- Bachelor's degree or equivalent work experience required, with at least and one to three years of work experience, in particular around volunteer engagement/management and within a large, complex organization.
- Knowledgeable of, interested in and demonstrated commitment to HRC's mission, LGBTQ equality, a rapidly changing equality movement, and volunteerism.
- Strong professional ethic and acumen is required in order to handle sensitive volunteer, community, board and organizational information and maintain confidentiality.
- Experience with and proven skill in administrative, operational and systems management duties in a professional, fast-paced environment.
- Exceptionally well-organized, detail-oriented, proactive, and goal-driven.
- A confirmed ability to prioritize and manage multiple projects simultaneously with professionalism, meeting tight-deadlines in a high-pressure, fast-paced and collaborative environment with high-level volunteers, board members and staff as a team leader or team member.
- Excellent customer service skills to establish and maintain positive working relationships throughout HRC and with external constituencies. A proactive approach towards communications and problem solving.
- Must have strong communication skills, including interpersonal communication, small group communication and technical/business writing.
- Demonstrated, intermediate level of proficiency and experience in managing databases and utilizing business software, including Microsoft Office, Google Apps, etc. Familiarity and prior work experience using Volunteer Management and Learning Management Systems, Adobe Captivate and Presenter and membership databases is desired.
- Flexibility with work schedule; this position requires evening and weekend work.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
Washington, District of Columbia, United States
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