Associate's degree and/or 6-12+ months’ relevant work experience.
Strong customer service skills using resolve, patience, and empathy; excellent oral and written communication skills.
Ability to advise and recommend additional insurance products and services.
Proficiency with computers, knowledge and ability to use Microsoft Office tools.
Ability to multitask, think-talk-type during customer calls, type 25 WPM.
Our call center class begins on MONDAY, OCTOBER 30TH, 2017. Our hours of operation are from 7AM-9PM, MONDAY-SATURDAY. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
SCHEDULES WILL HAVE A START TIME RANGING BETWEEN 7AM-12:45PM
Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way.
Training hours are from 7AM-3:45PM, MONDAY-FRIDAY.
This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Vision care coverage
Credit Union membership
Employee and Dependent life insurance
Accidental death and dismemberment insurance
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
Job: Customer Service
Primary Location: United States-Colorado-Golden
Education Level: Associate's Degree/College Diploma (±13 years)