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 Bilingual Associate Gold Customer Service Rep - Lakewood Area - Golden, Colorado, United States

   
Job information
Posted by: Liberty Mutual Insurance 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: US$38300 - 38300
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Insurance
 
Travel: Unspecified 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: Associate Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 87816 / Latpro-3572719 
Date posted: Oct-06-2017
State, Zip: Colorado, Zip not provided

Description

Job ID 87816
Job Location Golden, Colorado
Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.

At the heart of growing our program is you – our valued employee!

Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.



Requirements

Qualifications:


Associate's degree and/or 6-12+ months’ relevant work experience.
Strong customer service skills using resolve, patience, and empathy; excellent oral and written communication skills.
Ability to advise and recommend additional insurance products and services.
Proficiency with computers, knowledge and ability to use Microsoft Office tools.
Ability to multitask, think-talk-type during customer calls, type 25 WPM.
Our call center class begins on MONDAY, OCTOBER 30TH, 2017. Our hours of operation are from 7AM-9PM, MONDAY-SATURDAY. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
SCHEDULES WILL HAVE A START TIME RANGING BETWEEN 7AM-12:45PM

Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way.
Training hours are from 7AM-3:45PM, MONDAY-FRIDAY.
This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.

Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death and dismemberment insurance
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


Job: Customer Service
Primary Location: United States-Colorado-Golden
Schedule: Full-time
Salary: $38,300
Education Level: Associate's Degree/College Diploma (±13 years)
Travel: No


 

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