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 Bilingual Monitoring Tech Support Specialist - Anderson, Indiana, United States

   
Job information
Posted by: The GEO Group, Inc. 
Hiring entity type: Security and Law Enforcement 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Dental Insurance -
Disability Insurance -
Health Insurance -
Paid Sick Leave -
Tuition Reimbursement -
Paid Vacation -
 
Relocation: Not specified 
Position functions: Computers - Other
Customer service & support
Electronics
Service/Skilled - Technician
 
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 87906 / Latpro-3573302 
Date posted: Oct-09-2017
State, Zip: Indiana, 46013

Description

Bilingual (Spanish/English), sign on bonus of $2,500.00!

Established in 1978, BI Incorporated is the largest provider of GPS, alcohol and RF technology and services in the United States. BI offers a full continuum of monitoring technologies and related supervision services for parolees, probationers, pretrial defendants, and individuals involved in the immigration process. Our innovative products and services assist more than 1,000 agencies nationwide

Summary:
Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.


Requirements

Education or Formal Training:

HS diploma or GED required.
Associates Degree in Computer Science, Information Technology or related field, or two to three years related experience and/or training or equivalent combination of education and experience preferred.
Proficiency in Microsoft Word and Excel.
Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
Intermediate level IT and troubleshooting skills.
Strong oral and written communication skills in both English and Spanish.
Ability to communicate technical concepts to a non-technical audience.
Must possess a valid driver's license.
Ability to obtain a Favorable Suitability Determination from the Department of Homeland Securtiy.
Must be a US Citizen.
Experience:

2 years' experience in an information technology support/helpdesk role preferred.

Equal Opportunity Employer