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 Manager, Nurse Call Center - Miami, FL - Spanish Bilingual req'd -Telecommute - Miami Beach, Florida, United States

   
Job information
Posted by: Optum Operations 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 718291313 / Latpro-3573738 
Date posted: Oct-05-2017
State, Zip: Florida, 33109

Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Manager, Nurse Call Center will manage our RN's supporting our inbound Call Center. You will manage, coach and mentor nurses. The call center is part of Optum Health Care Decision Support and is a 24/7 inbound call center. The primary hours for this position are Monday - Friday during normal daytime hours but will require evenings, weekends and holidays as required on a rotational basis.

This is a telecommute/work from home position.
Bilingual fluency in Spanish is required.

Primary Responsibilities:

We are an inbound call center open 24/7 including holidays
Clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
Takes lead role in setting direction and participating in or developing new programs
Sets team direction, resolves problems and provides guidance to members of the team
Ensures team meets established performance metrics and performance guarantees
Adapts departmental plans and priorities to address business and operational challenges
This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)


Required Qualifications:

Current unrestricted RN license in the State of Florida
Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses required
Bilingual Spanish - speaking
3+ years of experience in a leadership role to include team lead, manager, supervisor, etc. where coaching and mentoring others was required
3+ years of experience in a hospital setting, acute care, direct care experience or experience as a telephonic Case Manager / Call Center Nurse for an insurance company
Basic level of experience with Microsoft Word, with the ability to navigate a Windows environment
Preferred Qualifications:

BSN or greater
Previous experience working with the geriatric population
Home health experience
Triage experience
Case management experience
Previous customer service experience
Previous experience in a telephonic case management role
Reside in a commutable distance (50 miles or 50 minutes) of Miami, FL
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Case Manager, Care Coordinator, Nurse, RN, Manager, Team Lead, Supervisor, Leadership, Miami, FL, Florida, Call Center, Bilingual Spanish, Telecommuter, Telecommute, Work from home, remote

Requirements

See job description.

 

Optum Operations requires you to fill in their on-line form which will open in a different window.