Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. Join us today and be a part of the groundbreaking conversation taking place here at OptumRx. If you are looking to be empowered with the flexibility and opportunity to create change, OptumRx is the place for you. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. The Senior Pharmacy Technician (Pharmacy Technician License required) is responsible for completing outbound calls to / from members while ensuring a high level of customer service and maximizing productivity. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 am-8:00 pm). Our office is located at 1600 McConnor Parkway, Schaumburg, IL 60173 The Clinical Call Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste and Abuse, Medication Therapy Management, Post-Hospital Discharge, and Retrospective Drug Utilization. The team comprises of clinical pharmacists and certified pharmacy technicians that complete various functions to successfully meet the operational requirements of each clinical service. The Senior Pharmacy Technician will report into the Operations Team Manager. This role involves working heavily in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Call Center. Primary Responsibilities: Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Call Center Document provider feedback in clinical database Manage various incoming fax queues to ensure all provider feedback is appropriately captured Report PHI related incidents in a timely manner and in accordance with HIPAA requirements Document and store all returned mail based on standard operating procedures Provide outstanding customer service to all inbound / outbound calls Perform miscellaneous auxiliary functions essential to the efficient operation of the department Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency Participate in User Acceptance Testing for projects that impact the Clinical Call Center Other duties as assigned by Operations Team Manager Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others' activities
An education level of at least a High School Diploma / GED or 10+ years of equivalent working experience
Current Pharmacy Technician License without restrictions in the State of Illinois is required
Current shift requires you to be available to work the following hours Monday-Friday: 4 days / week from 7:45am-4:15pm and 1 day / week 11:30am-8:00pm. Must be flexible to work any shift 8:00am-8:00pm Monday-Friday, since hours could change based on business need
Demonstrated ability in using a computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Demonstrated proficiency in using Microsoft Excel (create new and edit pre-existing spreadsheets) to complete work assignments
Customer service or call center experience
Bilingual (Spanish / English)
Communication skills including the ability to consult / advise, demonstrate empathy, and provide clear instructions or directions
Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor
Service center environment with moderate noise level due to Representatives talking, computers, printers, floor activity
There are several steps in our hiring process -it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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