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 Bilingual Spanish-English Account Specialists in Las Vegas, NV - Las Vegas, Nevada, United States

Job information
Posted by: Windham Professionals 
Hiring entity type: Call Center 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Conversational
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 25544600 / Latpro-3576727 
Date posted: Oct-21-2017
State, Zip: Nevada, 89102


Bilingual Spanish-English Account Specialists in Las Vegas, NV

Windham Professionals, Inc. is a full-service Accounts Receivable Management and Customer Care Company. We are hiring for Bilingual Spanish-English Account Specialists for Collection at our Las Vegas, NV location. Consider joining our company as we are on the cutting edge of new growth creating a world class BPO service provider. Learn more about our current openings and where we're hiring by visiting We offer excellent service to our clients and great opportunities for our employees.

Why work at Windham!

TOP pay for TOP performers! Hourly rate based on experience

Monthly Bonus Structure

401(K) Match and Profit Share Potential

Health, Vision, Dental

Long-Term Disability, Short-Term Disability

AD&D Insurance

If you qualify as an Elite Account Specialist, you have the opportunity to enjoy top pay and incentives!

If you are an experienced debt collection professional who is looking for a job with a stable and established company, join the Windham Professionals team! We are seeking Bilingual Spanish/English Account Specialists to locate and contact individuals who have incurred defaulted debt.

As a Bilingual Spanish/English Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers. Your specific duties as an Account Specialist will include:

Reviewing accounts on a daily basis and maintaining all work queue and desk assignments.
Contacting borrowers via telephone to attempt debt collection.
Establishing borrower location and contact information via skip tracing if necessary.
Establishing borrower's ability and willingness to pay and identifying the appropriate repayment program/options available to them.
Tracking and reporting all account information into computer through our collections system.
Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner.
Meeting or exceeding all daily, weekly and monthly production goals.
Understanding and following all federal and state laws with regards to collections policies and procedures.
Ability to work 5 days per week, to include 2 evening shifts (up to 8:00PM), as well as 1 Saturday morning shift per month.
Passing annual required compliance testing.
Performing other duties and special projects as assigned by management.

As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.


Specific qualifications for the Account Specialist position include:

High school diploma or GED
1 year of experience preferred, but not required
Basic proficiency with Microsoft Office and data entry
Basic Math skills
Sales, telemarketing, or call center experience a plus
Fluent in Spanish and English


Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.



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