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 Bilingual Entry Level Finance/Call Center/Customer Service - Denver, Colorado, United States

Job information
Posted by: Corestaff Services 
Hiring entity type: Call Center 
Work authorization: Existing work authorization required for United States
Position type: Temporary, Full-Time 
Compensation: US$38833 - 40937
Benefits: Health Insurance -
Relocation: No relocation assistance provided 
Position functions: Administrative - Financial Processing
Customer service & support
Travel: Minimal 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Fluent
Minimum education: Bachelor Degree 
Minimum years experience: N/A 
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: 4 questions which require answers when applying for this job posting.
Job code: GWF / Latpro-3577288 
Date posted: Oct-31-2017
State, Zip: Colorado, 80111


Call Center / Customer Service / Entry-level Finance
Training Class Starts on 11/27/2017
Our client, Empower Retirement, located in DTC is seeking Call Center Representatives to support their Participant Services department starting on 11/27/2017. These positions are temporary, starting immediately, with the potential to lead into future permanent positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services.

Job Duties:

Answering inbound calls from existing and new plan participants, employers, and third party specialists
Provide general account information and educate participants on questions and available options related to contributions, withdrawals and product information
Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions
Assist participants through the navigation of the automated voice response system and participant website.
Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary
Review, comprehend and implement all new communication regarding plan updates and changes
Attend meetings and coaching sessions as required


Job Requirements:

Must be able to meet department call quality requirements
Consistent adherence to work schedule and punctuality required
Must have proven customer service and phone skills
Must have basic Keyboarding skills
Must have ability to problem solve and react quickly to client's needs
Active Series 6 and Series 63 encouraged to apply (possible pay premium)
Bilingual (Spanish speaking) encourage to apply (possible pay premium)
Must be able to work up to 40 hours per week between the hours of 7:00 am and 8:00 pm MST, Monday through Saturday
Must commit to long-term assignment with possible extension
Local candidates will be considered