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 Police Department Technical Specialist (F/T) - Glen Ellyn, Illinois, United States

Job information
Posted by: College of DuPage 
Hiring entity type: Security and Law Enforcement 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Conversational
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 25489246 / Latpro-3578909 
Date posted: Nov-02-2017
State, Zip: Illinois, 60137


At College of DuPage, we believe that a community college should offer the advantages of an actual community. Ours is composed of highly diverse students, administrators, and professionals who are dedicated to furthering the future of our neighborhood and our world. We are the second-largest higher education institution in Illinois, dedicated to creating a positive influence on everyone whose life we touch. Our team strives to support and sustain the educational resources we offer with extensive knowledge, impressive service, and unparalleled expertise from individuals representing every culture imaginable.

Become a new member of our inclusive community as the Police Department Technical Specialist:

Provide expert technical support for the College of DuPage Police Department. This position will be located in the HEC and will serve as the key technical resource for the police department.

  • Responsible for providing expert technical support to users of Police Department systems including access control, ID card badging, security cameras and recordings, radios, squad car laptops, parking lot control gates, and alarm monitoring.

  • Maintain user data, schedules, and settings within police department systems to provide for day to day operation of these systems. Compile data and create reports, charts, and statistical documents as directed.
  • Coordinate repair of existing and installation of new/replacement police department systems with both internal college resources and with outside vendors.
  • Serve as technical liaison to other state agency technical support in support of CADS, LEADS, and the county technical ticket writing system.
  • Provide technical support for the regional emergency command center on an on-call basis.
  • Provide routine scheduled maintenance on equipment and maintain inventory of technology located within the department. Recommend upgrades of equipment and assist in the cyclic replacement of both hardware and software.
  • Provide support to department personnel with emergency notification systems, electronic crime tip reporting, and campus safety mobile app.
  • Evaluate security and police technology for application within the college environment.
  • Assist end users with data and video capture and camera control as needed to support the needs of the department.
  • Provide one-on-one and small group training on the equipment, software, and systems used by the department.
  • Advise and assist police department personnel with general technology questions and refer issues to others within the IT department as appropriate.
  • Perform all duties of an Information Center Specialist I as assigned.
  • Other duties as assigned.



EXPERIENCE: Four (4) years providing PC and AV support to end users.

EDUCATION: AA or AS degree in related field or equivalent experience.


EXPERIENCE: Four (4) years providing PC and AV support in an educational or Public Safety environment.

EDUCATION: Bachelor's degree in related field.

Computer, printer, FAX machine, copier, scanner, MSOffice (including Word, Excel, PowerPoint, Access, Outlook), MyAccess, and Internet. AV equipment including networked cameras, digital video recorders, control systems, cameras, etc.

Regular 40 hours per week with adjustment of schedule during special events. Occasional evening and weekend hours as required.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

This position requires a background check and drug screen.



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