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 Bilingual (Spanish & English) Customer Service Representative - Horsham, PA - Horsham, Pennsylvania, United States

Job information
Posted by: Optum Operations 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 718591135 / Latpro-3579013 
Date posted: Nov-03-2017
State, Zip: Pennsylvania, 19044


Cuando se trata
de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial
de carrera!

Imagine being able
to get answers to your health plan questions from someone who speaks the same
language as you do. Or, the opposite, not being able to get the answers. At
UnitedHealth Group, we want our customers to get those answers by speaking to
one of our Bilingual Customer Service Representatives. If you're fluent in
English and Spanish, we can show you how to put all of your skills, your
passions and your energy to work in a fast-growing environment.

You like working
with people. Even more so, you like helping them. This is your chance to join a
team dedicated to helping our members and their families every day. As a member
of our Customer Service team, youll join us on a mission to not only deliver
the best customer service in the health care industry, but the best customer
service. Period. Your compassion and people skills combined with our support,
training and development will ensure your success. This is no small opportunity.
This is where you can bring your compassion for others while doing your
lifes best work.SM

This Bilingual
(Spanish & English) Customer Service Representative position is up to
(40 hours/week) Monday-Friday. Employees will be assigned an 8 hour schedule
during our normal business hours of (7am-11pm) at the time of hire. This
schedule is subject to change based on business needs. It may be necessary,
given the business need, to work occasional overtime. Our office is located at 4
Walnut Grove Drive, Horsham, PA 19044. This location is easily accessible via
SEPTA public transportation Routes 22, 55, 80, 310 & 311.

This is a
temporary casual employee position with the potential to move to regular full
time employee.

What are the
reasons to consider working for UnitedHealth Group? Put it all together -
competitive base pay, performance rewards, and a management team who
demonstrates their commitment to your success. Some of our offerings
Competitive Base Hourly WageMonthly Performance Based Incentive PlanPaid TrainingMultiple Work Shifts AvailableEligible Day #1 for Company 401(k) Savings PlanCompany Career Path ProgramEmployee DiscountsEmployee Awards & RecognitionBusiness Casual Dress CodeCorporate Facility Features (mothers room, exercise facility,
food service kiosks & walking trails)
Respond to and resolve on the first call, customer service
inquires and issues by identifying the topic and type of assistance the caller
needs such as benefits, eligibility and claims, financial spending accounts and
correspondence. Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to include managing their health
and well-being by selecting the best options, maximizing the value of their
health plan benefits Own problem through to resolution on behalf of the customer in
real time or through comprehensive and timely follow-up with the
memberResearch complex issues across multiple databases and work with
support resources to resolve customer issues and/or partner with others to
resolve escalated issuesProvide education and status on previously submitted
pre-authorizations or pre-determination requestsMeet the performance goals established for the position in the
areas of: efficiency, call quality, customer satisfaction, first call resolution
and attendance

Spanish Bilingual RequiredPrefer 1 year prior experience in an office setting, call
center setting or phone support role, but not required An education level of at least a high school diploma or GED
Demonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsDemonstrated ability to quickly build rapport and respond to
customers in a compassionate manner by identifying and exceeding customer
expectations (responding in respectful, timely manner, consistently meeting
commitments)Demonstrated ability to listen skillfully, collect relevant
information, determine immediate requests and identify the current and future
needs of the member Proficient problem solving approach to quickly assess current
state and formulate recommendationsProficient in translating healthcare-related jargon and complex
processes into simple, step-by-step instructions customers can understand and
act uponFlexibility to customize approach to meet all types of member
communication styles and personalitiesProficient conflict management skills to include ability to
resolve issues in a stressful situation and demonstrating personal
resilienceAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededAll new hires will be required to successfully complete the
Customer Service training classes and demonstrate proficiency of the
There are several
steps in our hiring process - its a thorough process because we want to ensure
the best job and culture fit for you and for us. In todays ultra-competitive
job market, the importance of putting your best foot forward is more important
than ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, youll receive an email with next
steps. This may include a link for an on-line pre-screening test(s) (or what we
call an assessment) that we ask you to complete as part of our selection
process. You may also be asked to complete a digital video interview, but we
will offer full instructions and tips to help you. After you have completed all
of these steps, you can check on the status of your application at any time, but
you will also be notified via e-mail. with Optum. Here's the
idea. We built an entire organization around one giant objective; make the
health system work better for everyone. So when it comes to how we use the
world's large accumulation of health-related information, or guide health and
lifestyle choices or manage pharmacy benefits for millions, our first goal is to
leap beyond the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of the greatest
minds and most advanced ideas on where health care has to go in order to reach
its fullest potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible ideas in one
incredible company and a singular opportunity to do your life's best
Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by
law. UnitedHealth Group is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.

Keywords: customer service representative, customer service,
CSR, Spanish, Bilingual, UnitedHealth Group, call center, UnitedHealthcare,
health care, office, phone support, training class, Horsham, PA; Philadelphia,
PA; Norristown, PA; Doylestown, PA, zipcode 19154, Conshohocken, PA &
Feasterville, PA


See job description.


Optum Operations requires you to fill in their on-line form which will open in a different window.