The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Evaluate and approve operational quality of system equipment
Serve as company liaison to the customer for multiple topics
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
Provide leadership for project engineering teams, contract employees, and project support personnel
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
Communicate with Rockwell Automation and customer management regarding project details
Support an environment conducive to successful team interaction and customer satisfaction
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
EOE, M/F/Disable, Vet
Bachelor's Degree in Engineering or Technology Related Field
A minimum of 5 years of directly related experience
Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.
Ability to travel 50% or more; travel is NOT limited to local territory.
Motion Control and Drives knowledge.
Proficiency in PLC and HMI programming utilizing RSLogix 5, 500, 5000 and RSView32 and/or RSView ME/SE
Experience in a leadership role
Control Products and Solutions
Sales, Services, and Solutions
No. of Positions:
Atlanta - Georgia, Birmingham - Alabama
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.
If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).
Download the EEO is the Law poster and the supplement for more information.