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 Field Support Engineer - Atlanta, Georgia, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Engineering - Manufacturing
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2519652 / Latpro-3580046 
Date posted: Nov-08-2017
State, Zip: Georgia, 30354

Description



Position Summary:
Position Summary:
The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
 
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
 
Evaluate and approve operational quality of system equipment
 
Serve as company liaison to the customer for multiple topics
 
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
 
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
 
Provide leadership for project engineering teams, contract employees, and project support personnel
 
Develop and write documentation as required  (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
 
Communicate with Rockwell Automation and customer management regarding project details
 
Support an environment conducive to successful team interaction and customer satisfaction

Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

EOE, M/F/Disable, Vet
 

Minimum Qualifications:
Minimum Qualifications:
Bachelor's Degree in Engineering or Technology Related Field
 
A minimum of 5 years of directly related experience


OR

Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.

Ability to travel 50% or more;  travel is NOT limited to local territory. 
 
Desired Qualifications:
Motion Control and Drives knowledge. 
Proficiency in PLC and HMI programming utilizing RSLogix 5, 500, 5000 and RSView32 and/or RSView ME/SE
 
Experience in a leadership role
 

Requisition Number:
72066BR

Business Group:
Control Products and Solutions

Job Category:
Sales, Services, and Solutions

Relocation Eligible:
No

Position Type:
Full Time

No. of Positions:
1

Work State/City:
Atlanta - Georgia, Birmingham - Alabama

Company Overview:
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.



If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).



Download the EEO is the Law poster and the supplement for more information.



Requirements

See job description

 

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